Located in Newark, Delaware, K.R.R.B. Model Trains is a subsidiary of K.R.R.B. Photography, Inc. In business since 1978, K.R.R.B. prides itself on friendly and knowledgeable customer service. Thank you for visiting this web site. No sales tax! K.R.R.B. Model Trains 1.302.834-7112 krrb@comcast.net How To Order From Us Ordering is as easy as point and click! When you find an item you like, simply click the "Add to Shopping Cart" button for that item. This will place it in your shopping cart. There is no obligation and you can remove items from your cart at any time. When you've finished selecting, just click the "View Shopping Cart" button on the left side of the page and "check out". The following pages ask you for shipping and billing information. All information you submit is encrypted before being transmitted (see below). Payment K.R.R.B. accepts Visa and MasterCard. Your credit card will not be charged until your items are shipped. Secure Online Orders Orders are processed on a secure server. When you enter your credit card number into the order form, it is transmitted across the Internet with industry-standard SSL encryption. Shipping K.R.R.B. ships via UPS ground. Please note that UPS requires a street address. UPS does not deliver to P.O. Boxes or military A.P.O. Boxes. At the present time, K.R.R.B. can not ship to addresses outside the lower 48 United States. Orders up to $50= $8 shipping$50-$200= $15 shipping$200-$500=$20 shipping$500-$750=$25 shippingOrders over $750=$50shipping Our Return Policy All sales are final. Please confirm that your order is exactly what is needed for your layout. For additional information or clarification on a particular item or items, please call (1.302.834.7112) or email us prior to placing an order. All items have a manufacturer warranty. If a return is necessary, items must be returned within 7 days from receipt with all original packaging and in the original unused condition. K.R.R.B. will only accept returned merchandise with a valid Return Authorization (RA) number. Please obtain authorizations from Kevin by phone at 1.302.834.7112. All authorized returns will be credited to your account minus original shipping charges and a 15% restocking fee. The customer is responsible for the cost of return shipping, and K.R.R.B. will not accept postage due returns. All items requiring manufacturer warranty repair or replacement must be handled directly through the manufacturer and should not be returned to K.R.R.B. Please contact K.R.R.B. for manufacturer phone number and address information. IF BOX CONDITION MUST BE PERFECT, DO NOT ORDER WITHOUT CALLING BY PHONE.